Delete your Bookywooky account
Last updated: 23 October 2026
This page explains how to delete your account in the Bookywooky app, how to ask us to do it if you can’t use the app, and what happens to your information. Bookywooky is operated by Adam Bujega and Suzanne Bujega, trading as Bookywooky.
Delete your account in the app
Professionals
- Open the menu and tap Settings.
- Tap Account management, then Delete account.
- Enter your password, tick the confirmation and tap Delete my account permanently.
Clients
- Open Profile and tap Name, email and password.
- Tap Delete account.
- Enter your password, tick the confirmation and tap Delete my account permanently.
Deletion is immediate and permanent. You are signed out and cannot sign back in.
Ask us to delete it
If you no longer have the app or can’t sign in, email support@bookywooky.co.uk from the email address on your account, with the subject “Delete my account”. We will confirm the request with you, delete the account within one month, and tell you when it is done.
If a professional keeps a record of you but you have never had a Bookywooky account, please ask that professional, or email us and we will help.
Subscriptions
Deleting your account does not cancel a subscription bought through Google Play or the App Store. Cancel it in your Google Play or App Store subscriptions first.
What is deleted
- Your name, email address, password, phone number and addresses.
- Your profile photo, and for professionals your cover photo and service photos (including their public links). A copy already loaded from an old link can stay visible for up to an hour while caches expire.
- Notes, saved addresses and links between you and your professionals or clients.
- For professionals: your client records that have no booking history, before and after photos, portfolio posts, handwriting, working hours and blocked time.
- Household members’ names, relationship, date of birth and notes.
- Your devices registered for notifications, your scheduled reminders, notifications, booking requests, saved inspiration and password-reset links.
- The text and screenshots of any bug reports you sent.
- Your review comments (the star rating is kept without your name).
- Any upcoming appointments are cancelled, and the other person is told.
What is kept, and why
| Information | Why | How long |
|---|---|---|
| Past appointments (date, service, price and the name or contact details entered on them) | They are also the other person’s booking history or business record | kept only while they are needed for the other person's appointment history and for legitimate record-keeping, such as a professional's business records. We have not yet set a fixed maximum period; when we do, we will publish it here |
| A client’s before and after photos, when the client deletes their account | They are the professional’s own treatment records; ask the professional to delete them | Until the professional deletes them or their account |
| A record of any photo permissions a professional recorded (which permission, whether it was given or withdrawn, and when), without your name or contact details | So it can be shown what was agreed if a photo’s use is ever questioned | up to six years after the last change to that record |
| Star ratings, without your name | They are part of the professional’s overall rating | While the professional’s profile exists |
| Subscription and billing records | Accounting and tax obligations, and handling refunds or disputes | As long as the law requires |
| Technical details of bug reports (app version, device model), without your text or screenshots | Fixing faults | No fixed period yet; we plan to delete them after 24 months |
| A record of actions our administrators take | Security and accountability | As long as needed for those purposes |
| Backups | Recovering from data loss | used only to restore the service if data is lost, never for anything else. Old backups are not yet deleted on a fixed schedule; we are setting a retention period and will publish it here |
| Error reports and analytics already sent to our providers | Fixing faults; analytics only if you had switched it on | The provider’s standard period |
A deleted account’s login record is kept with its name and email replaced, so the account can never be signed into or reused. See our Privacy Policy for more.